International Chinese Assistance Alliance
To spend one's holiday overseas was once a luxury for most Chinese families; today it is a yearly routine for many of its upwardly-mobile middle class. This growing trend is giving a boost to the global assistance market and related industry alike.
In 2014 alone, some 109 million Chinese people went abroad, contributing some 3.25 trillion yuan (524.6 billion US dollars) to the global tourism market, a report by China News Service. In the future, Chinese will make up 20 percent of the world's foreign tourists by 2023, a report by Spain-based Amadeus IT Group SA said. The number of Chinese families able to afford overseas holidays will double in the next 10 years.
The huge market potential has prompted hotels, tourist sites and airlines to look at China as the next potent growth point, at same time, give the global assistance market and related industry a huge business opportunity. However, the weak self-risk management awareness, and lack of publicity, most of Chinese tourists still define the assistance services as “No necessary”. It requires concerted efforts to improve the Chinese tourists’ awareness, thus open the huge potential market for the assistants companies.
The International Chinese Assistance Alliance ((referred to as “ICAA”) was built in such circumstances. By educating the Chinese tourists, cooperating with local insurance companies and local government organizations, and taking charge of assistant services for large-scale events, such as Beijing Olympics and Shanghai World Expo, ICAA builds its own stable reputation in Chinese assistant market.
On a global scale, ICAA is built to unite the assistance companies, and related services suppliers such as: air ambulances, transport technicians, medical experts, legal advisors and so on, to explore the potential Chinese overseas travel assistance market. ICAA also devotes itself to help our partners grow their businesses and deliver quality health-related outcomes.
In the end, ICAA provides the best assistance services for foreigners in China. ICAA exclusively cooperate with the local biggest public rescue system”120”. We can provide the one of a kind bilingual services to satisfy your clients’ needs. By joining the International Chinese Assistance Alliance, you will benefit from:
Occupy the priority position to the Chinese market, especially for Chinese tourists’ assistance market.
Priority services providing for your clients ‘needs in china.
Greater visibility in certain popular tourism route products.
Greater visibility in certain local insurance products.
Being part of a strong, valid, knowledge sharing network.
Best price/ quality ratio within network.
Official credentials from ICAA
Partners
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China Fast Rescue Alliance, the founder of International Chinese Assistance Alliance, is a unique assistant service system that operates nationwide in China with resources of medical emergency services from plenty emergency aid centers and their cooperative hospitals. In 2008, when preparing the Olympics, The Emergency Medical Center (First AidStation) Branch for Chinese Hospital Association and HealthLink Services (Beijing) Ltd (hereafter called HealthLink) initiated China Fast Rescue Alliance and appointed HealthLink to be in charge of its operation and management.
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HealthLink Services (Beijing) Ltd. is a leading assistance solution provider in great China. With superior medical resources, information networks, professional service team, HealthLink provides third party administration for travel, insurance, banking, automotive and other industries. As the only designated executive agency for China Fast Rescue Alliance, we provide seamless comprehensive services covering domestic and overseas travel assistance, pre-hospitalization emergency aid, hospitalized emergency treatment, in-patient medical treatment, claim for medical bills etc.
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Our business purpose is to render assistance in the areas of healthcare and lifestyle to people traveling far away from home. EAJ’s stated mission is to deliver “A wider world through Assistance”—that is, to support the enjoyment and success of customers engaged in cross-border and cross-cultural activities by attending to matters concerning their health and safety. The job of EAJ is to maintain a low profile when all is well but to be always ready and always available, thus providing a back-stop to the unexpected.
EAJ is contributing to the welfare of society not only through delivery of Assistance but also through business sustainability and the generation of appropriate profits. Our commitment to our shareholders is to continue to generate appreciation of corporate value.
Management and staff at EAJ are working to make “Assistance” socially appreciated and accepted in Japan. We believe that the workplace—in which each of our employees spends a significant portion of his or her day—deserves to be made work friendly, and consequently we have established an internal “pleasant work environment” initiative.
We openly accept and look forward to the daily challenge of creating, through actions and results, a “Japan Standard” for Assistance—a standard that we believe will become recognized by people not only in Japan but also in other Asian nations and around the world. This, we are certain, is the path forward for EAJ, a path by which we will one day become known as a world leader in Assistance.
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Global Assistance Partners is a fast growing company, we continue to strive for great satisfaction and higher quality services for our valued clients around the world. Our continuous endeavor and efforts to become the most reliable and capable assistance company has been proven by our performance and achievement.
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Asian Assistance is a fast expanding company with the mission to offer our clients a professional, flexible, personal and prompt assistance from the first call.
As a provider based in the region we are holding close ties with the medical facilities, local authorizes and service providers. All cases are handled with linguistic and cultural understanding and we emphasize on giving a personal, prompt, cost controlled and quality oriented service from the first call.
Presently we provide services in the following countries: Thailand, Cambodia, Vietnam & Indonesia.
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Mideast Assistance International Group has the mission to provide efficient round the clock assistance to businesses and individuals around the globe, striving to offer travelers around the world best-in-class assistance services through strategic alliances with global leading assistance and insurance organizations.
Few dates have made up what Mideast Assistance International Group is today: Mideast Call Center is part of a network formed by five call centers located in Leiden, Prague, Nantes and Abu Dhabi.
These interconnected platforms service more than 50 million beneficiaries travelling around the world, and share best practice to leverage their expertise and experience in the assistance field.
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Blue dot assistance was established in 2002 as a business unit and was subsequently incorporated into a private foreign-owned company, PT Blue Dot Assistance, in 2006.
PT Blue Dot Assistance is staffed by qualified, experienced and professional assistance and medical personnel who work 24 hours a day, 365 days a year to advise and assist its members during any medical or travel emergencies.
PT Blue Dot Assistance is appointed by various insurance companies, assistance companies, third party administrators and other providers to deliver services to their members in Indonesia and throughout the South East Asian region
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Located in Jakarta and Singapore, Global Assistance & Healthcare was established in 1993 to provide quality medical assistance to travelers, local nationals and expatriates living in Indonesia. Today, with more than 200 employees, and a global network of correspondents in more than 180 countries, we continue to pioneer new services to help our clients save lives, improve worker productivity, boost existing occupational health programs and guarantee access to first-class medical care around the world.
With our own in-house and mobile check-up teams we perform over 20,000 medical examinations every year。
We manage call centers in addition to creating medical evacuation and medical concierge programs, tailored for different needs of clients.
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EMA GLOBAL was established in 1995 to provide medical evacuation and repatriation services.
EMA GLOBAL has access to a worldwide network of 24-hours Operations Centres, supported by a network of over 400,000 providers, which includes medical facilities, air ambulances and road ambulances.
IN 2012, EMA GLOBAL gained full accreditation from the European Aero-Medical Institute (EURAMI) in recognition of its focus on patient safety.
EMA Global also has full access to a complete range of state-of-the-art mobile medical equipment which enables the cabin of an air-ambulance to be converted into a flying Intensive Care Unit at short notice.
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AMA assistance is an independent Assistance company that has a pan-Asian presence with a base of 5 alarm centers currently under its administration. With extensive knowledge and quality service delivery the AMA team strives to remain innovative above all.
Part of the Privet Healthcare Group, AMA has a solid background and foundation, be it on the financial front, medical front or logistical front. Also engaged in the GMS sector, AMA currently operates 25 B2B clinics and has gained expertise in managing them.
Also integrated with its own Air Ambulances under the brand of Prime Air Ambulance, AMA strives to be a natural leader in the Asian Assistance domain.
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AA International Inc. has emerged as Asia’s leading assistance service provider/ third party administrator and earned a global reputation as Asia’s top medical assistance provider in the region.
Today, AAI has offices in Kuala Lumpur, Singapore, Bangkok, Manila, Jakarta, Hong Kong, Seoul and Taipei. Acting as a secondary care provider, AAI provides a 24-hours in-house call center services to business and leisure travelers, expatriate workers and multinational companies whom need the support and services during the time of emergency whilst traveling in this region. Working primarily with corporations and insurance companies, AA International offers value added services in the form of comfort and security by ensuring that its clients and customers are quick to receive the best assistance available.
With more than a decade of experience, AA International has what it takes to serve its customers with an absolute peace of mind.
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ASIA-PACIFIC ASSISTANCE, CO (AP- ASSISTANCE). is an integrated, full- service 24/7 assistance company that provides emergency medical and travel assistance solutions within the Philippine archipelago and the Asia-Pacific region.
In early 2013, select professionals that are well-versed in the field of assistance-based services conceived an idea to launch an assistance firm that aims to offer the best quality of service within the Philippine archipelago and the Asia-Pacific region. Putting that idea into motion, ASIA-PACIFIC ASSISTANCE CO. was formed in October of 2013, ready to assist your valued clients 24/7.
Providing assistance to clients in need, be it medical or travel in nature, is the core of ASIA-PACIFIC ASSISTANCE. Situated in Manila, our dedicated 24/7 alarm center is always ON and always READY to render the highest standard of service to our valuable clients. From our roster of doctors to our team of expert customer care agents, we make sure to provide the best and appropriate solutions to every situation and strive hard to meet and exceed the expectations set by our clients. Immediate response with a sense of urgency: Help is just a phone call away. “YOUR PROBLEMS OUR SOLUTIONS”
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Marmassistance was founded in 1986 to provide medical, technical, travel and legal assistance services for foreign tourists travelling in and to Turkey.
In a short time, we expanded the reach of our operations in light of the needs and wants of our clients. Today we operate in a huge geography including Turkey, the Caucasses, Balcans, the Middle East and North Africa.
While we offer our solutions to a clientele from various industries, the majority of our partners are comprised of the world’s leading travel insurance and assistance companies from all over the world next to the major car manufacturers/importers operating in Turkey.
• Facts and Figures
• Market leader medical assistance company in Turkey
• 27 years of experience in medical, vehicle, travel and legal assistance services
• Over 100,000 medical and technical files per annum
• State-of-the-art 24/7 Alarm Center with 16 spoken languages
• In-house team of 11 full-time doctors and 140 personnel
• Vast network of 10,000+ service providers all around the region
• ISO 9001:2008 Quality Management System
• ITIJ Awards “Cost Containment Company of the Year 2013”
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AP Companies Global Solutions is one the leading medical assistance companies, operating worldwide. AP started its operation in 1997 as a small local assistance company in Russia, providing medical services to locals throughout the whole country. In the beginning of the 90s, Russian citizens started to travel actively abroad on holidays and business purposes. During 10 years AP has been exploring and working on this field, consequently setting up a worldwide medical network of more than 24 670 direct medical providers.
As of 2007, АР has been hiring the leading professionals from different western-oriented clinics in Russia, CIS, Balkan States and Eastern Europe, facilitating its entry into the international insurance market. Since that time, AP becomes the Number 1 Company in Russia, operating worldwide in claims handling and TPA (Third Party Administrator) services. Major international companies entrust AP with the providing of medical care services to their members on the territory of Russia, CIS, Balkan States, Eastern Europe, Canada, China and many other countries. Having in mind a clear understanding of the claims handling system functioning, AP develops a unique program enabling to quickly process invoices from medical facilities to insurance companies, and to make prompt payments to providers, obtaining therefore the biggest discount possible on the medical services.
Having gained a huge experience in the area of medical pricing in many countries where AP operates, our Cost Control Team executes a highly efficient and professional cost containment. Comparative statistics for 2010 - 2011 revealed an average of 37,4% savings on invoices issued, which includes cost containment and the existing discounts which AP enjoys with its medical providers.
In 2014 head office of AP Companies moves to Europe. Today AP has several European call-centers, the strongest worldwide direct medical provider network and a big sales department in Spain. This office will enable AP further improve relations with our key clients in Europe, better care for our members in European hospitals and more efficient cost control services.
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Savitar Group is multi-profile assistance company providing wide range of services including medical, technical, third party administrative support and other types of assistance to insurance companies, corporates and individuals.
Savitar Group operates both outbound and inbound cases: outbound – for Russian, Ukrainian and Kazakh travelers and inbound for foreign citizens travelling through or residing on the territory of Russian Federation and the post-Soviet region (Estonia, Latvia, Lithuania, Belorussia, Ukraine, Moldova, Georgia, Armenia, Azerbaijan, Kazakhstan, Uzbekistan, Tajikistan, Turkmenistan and Kyrgyzstan).
Our capacities allowing us to be proud of our service
- 24/7 call center equipped according to international and industrial standards
- Developed multilevel network of providers including medical providers, cost containment and PPO companies, travel agencies and other.
- Qualified personnel with experience of working in international and local assistance companies
- Dynamic financial scheme allowing easy and fast cash turnover in the countries covered
- Company's professional liability and medical malpractice is covered by insurance
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ASSIST CARD is the largest travel assistance organization of the world. Established in 1972 in Switzerland, it has rapidly expanded in Latin America, Central America and Asia.
We provide emergency assistance to passengers, permanently, regardless of the condition, anywhere, anytime. ANYTIME, ANYWHERE, ANY REASON.
We are a 40-year experience organization, 100 percent dedicated to render comprehensive assistance to travelers. We have the largest network of providers, with the ability to solve from the simplest to the most complex issues. We are close to our customers to provide the most efficient and fast help, resolving any contingency immediately, providing care and support to all passengers who are away from home.
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Starting in 1991, Medic’Air is now a major air ambulance and medical assistance company with more than 4000 files a year, and an exclusive expertise for acute situations : remote areas, VIP customers, unstable patient, urgent case,high contagious patient …
As an independent company, we offer a worldwide service to fulfill your needs with the help of our two 24 hours operating call centers. We have one center in Paris, France and another in Shanghai, China.
The medical services we offer vary on a wide range; from assuring the on-site presence of a medical team during particular events to evacuation to and from anywhere in the world.
At Paris and Shanghai Operations our medical supervisors are on duty day and night to follow each request as closely as possible to optimize the conditions of the care we offer to the patients and to deal with your constraints.
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Providing quality at the highest level as efficiently as possible: this is the foundation of Medicall’s philosophy. Even in emotionally stressful situations the team must be psychically highly resilient, whatever the nature of the tasks they must carry out. Medicall ensures especially high competence in a positive work environment.
The company, founded in 1986, entered the marketplace as an independent operation oriented to the requirements of clients. Medicall works in partnership with its clients and service quality for clients is the first priority.
In 2012, Medicall’s emergency call centres – medical emergency call centres, technical emergency call centres and individual emergency call – answered around 360'000 calls. Medicall is the exclusive Core Partner of and co-owner of the International Assistance Group (IAG) in Switzerland, which supports more than 77 million clients worldwide.
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Company Name: Assistance Services of the Americas
Headquarters: Jalisco-Mexico
Network Member Since: 2010
Other Countries Covered:
Bolivia, Colombia, Costa Rica, Dominican Republic, El Salvador,Guatemala, Haiti, Honduras, Jamaica, Mexico, Nicaragua, Panama,Paraguay, Puerto Rico, Venezuela ASA is an International Medical Assistance Company, dedicated to provide third party services to insurers and other parties involved in a medical claim where the loss is due to any illness or injury, which requires emergency medical treatment, hospitalization and/or surgical intervention.
ASA provides utmost customer service to the insured-patient, while containing the cost for the insurer by permanently monitoring the hospitalization process from the ER admission until the time of discharge, transfer or repatriation anywhere in the world.
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We were born over 30 years ago as a company offering comprehensive assistance services for travelers. Our organization has 24-hours alarm centers around the world to strengthen the service network in order to be prepared to offer our clients a solution to any mishap they may encounter during their travel using our travel assistance card.
The Company is operational in 150 countries and has a qualified team of professionals highly trained to respond in an efficient and reliable manner.
We are part of an International Group specialized in the provision of assistance services through various trademarks, among which is Universal Assistance.
The results reflect the quality of their services:
- 10.000.000 lives covered per year by our travel assistance service.
- Over 500.000 annual medical assistance services rendered throughout the 5 continents.
- Over 1.500.000 calls processed promptly and efficiently.
- Over 1.000.000 vehicles assisted by our vehicle assistance service.
- Over 100.000 homes protected by our home assistance service.
- A world-wide network of providers composed of over 80.000 top-level professionals and institutions.
- Operational in over 15.000 Latin American travel agencies and tourism companies.
- Commercial offices throughout Latin America. International endorsement.
- Own Medical Center in San Carlos de Bariloche.
- Free from Discrimination Company Certification – DAIA.
- Company Social Commitment Programs.
- ISO 9001 – 2008 Certification
- Owner of a Learjet 25 airplane to cover air assistance requirements.
- Universal Assistance Foundation for Health Care
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SunMed International was created to manage medical expenses and we have served many organizations efficiently: Health Managed organizations, self-insured groups, insurance companies, third-party administrators (TPAs), reinsurance companies, travel assistance and 24-hour emergency services.
Since our creation, SunMed International has stood out of the competition, thanks to our knowledgeable team and the constant use of technology, we are connected to our customers in real time.
SunMed International offers to our clients access to the largest health care networks in the United States, which include: physicians, hospital centers, ambulatory surgery centers, physical therapy centers, pharmacy suppliers, air and motor ambulances and prosthetic help suppliers, including the high technology suppliers (electric prosthetics).
Our results are the natural outcome of our strategic ability to manage change in this highly dynamic and competitive environment, a profound knowledge of the market and our unlimited support to our clients.
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Customer Care provides 24-hour assistance services for medical, travel and security emergencies. We service corporate and leisure travelers and expatriates through our insurance clients and organizations with globally mobile workforces, directly. More than two million Australians and New Zealanders trust their assistance needs to Customer Care each year.
Customer Care’s experienced team of around 100 full time staff including nurses, doctors and intensive care specialists handle over 40,000 assistance cases annually with about 500 medical evacuations/repatriations every year. We operate a 24-hour multi-lingual contact center, 365 days a year. Customer Care also provides a range of medical and consulting services directly to corporations, particularly those operating in remote or high risk locations within Australia and abroad.
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Established in 1996 CSN acts as a Third Party Administrator (TPA) with total focus on being the best Accident & Health (A&H) “Service Centre” in our region. Our mission is to be the preferred Claims Manager, Emergency Response Provider and Group Insurance Administrator in the Australasian Region. Our core competencies include the provision of:
Claims management & adjusting
24/7 emergency assistance services
Web based Travel, Safety and Security information services
Travel Tracker and Security Alert Systems.
Emergency Response Plans for high risk locations.
Group Insurance Administration Services
Claims consulting and audit services
Security Information Services
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AMREF Flying Doctors is part of the African Medical and Research Foundation (AMREF) and was established in 1957. Since then, Flying Doctors have been involved in many health care projects in East Africa, one of them being the Air Ambulance Services.
AMREF Flying Doctors provides air evacuation service in medical emergencies as well as air ambulance transfers between medical facilities.
AMREF Flying Doctors operates 24 hours/day, 365 days of the year. As a vital link between remote areas and AMREF’s Control Centre at the Wilson Airport in Nairobi, AMREF has established a radio network that comprises over 100 HF radio stations spread across East Africa, making it the largest two-way radio network in Africa.
Full time medical staff and aircrew are on standby to respond to emergencies. Patients will be accompanied by an emergency physician and/or accompanied by a critical care nurse, depending on clinical need. Physicians are experienced in emergency medicine and intensive care. All the flight nurses have worked for several years in intensive care medicine, are certified in advanced life support and have longstanding aero-medical experience.
AMREF owns and operates its own fleet of aircraft which are airborne intensive care units, with modern medical equipment.
All income generated through AMREF Flying Doctors directly supports the Flying Doctors Charitable “Outreach” programme which serves rural African communities by providing medical specialist services free of charge.
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Company Name: Afric Assistance and Services
Headquarters: Dakar-Senegal
Network Member Since: 2009
Other Countries Covered:
Burkina Faso, Congo, Cote d'Ivoire, Gabon, Gambia, Guinea, Mauritania,Nigeria, Senegal Afric Assistance and Services is a company dedicated to provide Logistical and Medical Assistance, as also Servicing throughout Africa. They have two departments
•Medical and Logistical Assistance
•Servicing (Travel – Tourism)
For 16 years now, the General Manager of Afric Assistance is involved in medical assistance, tourism and ticketing.
One of principle medical advisors is the senior doctor of one of the best ICU facilities in Senegal.
Their office in Dakar is the base from where they manage our network. They can offer the right solutions everywhere it might be requested in Africa. Their experience of more than 16 years in Medical Assistance and Servicing fields has allowed them to build a reliable worldwide network of agents and providers. They have a 24H/7D response.
"Our commitment is to provide a high quality service to our clients, at all time and everywhere."
Due to the wide experience of our case managers, Afric Assistance and Services has become a reference in providing Assistance to companies and to people in Africa, year after year.
Languages spoken by the staff are: English, French, Italian and Spanish.